Testimonials and customer feedback

My experience with Softub UK has been extraordinary

"My experience with Softub UK has been extraordinary. Since buying my tub in the spring of 2013, the service I have received from them has been second to none. They met all the timescales we agreed, were extremely professional and responsive and, in my opinion, went way beyond what I would expect from a firm supplying leisure items such as these. I was a complete novice about hot tubs and they supported me really well and never made me feel as if I was asking for their help and advice too much. 

As soon as they introduced Clearwater in September 2013 I was keen to try it in order

More

Top ∧

I spent many months researching and finding out about soft tubs

I’ve not been disappointed. Initially reluctant and concerned about spending a large sum of money and then being stuck with high running costs I spent many months researching and finding out about soft tubs. 

I have now been the proud owner of a soft tub for a year and am delighted I ‘took the plunge’! It was duly delivered and installed with ease. No cranes maneuvering heavy hot tubs over the top of the house – it just rolled down the side and sat on my deck. No concrete base needed, and plugged straight in to the outside plug socket. 

Again, no special

More

Top ∧

I am pleased to say that I can set the temperature to my choice

Dear Daniela 

I reinstalled the Hydromate this weekend, filled the Softub and turned it on. I am pleased to say that I can set the temperature to my choice and the Softtub is now heated. Thank you very much for the support provided by you and the Softub Team, If we ignore the UKMail difficulty, everything went to plan and within an very a cceptable timeframe. I would have no hesitation to recommend Softub not only the product but the aftersales support. 

Thank you very much. Best regards Michael Brett, 21.09.15

More

Top ∧

The chlorine granules arrived speedily.

Hi there, 

We want to thank you so much for ensuring our order for the chlorine granules arrived speedily. Especially with it being so close to a bank holiday. The correspondence from the couriers was consistent and reliable which is great as well. We really appreciate the brilliant service you continue to provide. Have a lovely weekend and many thanks again. 

Rosie & John Chappell, 28.08.15

More

Top ∧

The delivery went very smoothly

Hi Daniela Yes the delivery went very smoothly, Simon is a great guy, he was very helpful thought out the whole delivery, he is a great asset to your company!! 

We are very pleased with the Softub, can't wait until it's up and running!! I have just transferred the outstanding amount to you. 

Kind regards James Liscombe, 15.07.15

More

Top ∧

Softub - professional, knowledgeable and very patient

Dear Softub Team



Just to let you know that the new hot tub is now safely heating up and I could not be more pleased with it and the service that I have received. 


You have been an absolute delight and the guys who brought the tub today were wonderful - professional, knowledgeable and very patient about exactly where I wanted the tub put. You are all a credit to your company and if you ever need me to provide a recommendation, then please do not hesitate to ask.


Thank you also for the cleaning kit and I promise to follow all the

More

Top ∧

The service throughout was exceptional with professional sales

We bought our hot tub last August at the Anglesey Show in North Wales and it has been such a brilliant move. Encroaching old age, aching limbs and the best place to discuss life, the universe and everything else!! It has ticked all the boxes and more. The service throughout was exceptional with professional sales, first class installation and cracking back-up when needed.

Thank you and we have recommended the Softub company to anyone who will stay still long enough.
Regards Ally Hargreaves, 02.08.14

P.s. It has done my back problems a remarkable amount of good and kept me

More

Top ∧

Bought a Soft tubs 15 years ago and it is one of the best purchase

I bought one of your soft tubs 15 years ago and it is one of the best purchase I have ever made. I use it everyday it is highly relaxing and very revitalising and also very economical to run. 

It was kept outside for many years but it is now in a cabin in my garden so I can use it all year round and is still as good as new. If ever anything happened to it i would have no hesitation at all to purchase another one. I love it! 

Thank you Jenifer, Bude, 21.07.14

More

Top ∧

Sotub is so much quieter than our old model

Hi Daniela and Joe (Softub Team),


We hope you had a good journey home yesterday. Thank you so much for the delivery and installation of our new Softub – we are so thrilled with it! Because it is so much quieter than our old model we were able to let it continue heating through the night, so it will soon be ready for action. Hooray! 


We looked at the lighting yesterday evening in the dark- it’s awesome! Katy was taking photos of it to send her friends, so no doubt she will have guests here very soon! Thanks again to you both.


Kind regards Sue, Gary

More

Top ∧

We are absolutely delighted with our Softub

We are absolutely delighted with our Softub. The staff at Softub UK made the purchase really easy and Joe was superb regarding the installation. He even came along the week before to make sure we had everything ready. Then he was so meticulous about installing and filling the tub. The only after-sales service we have needed was a query about how the thermostat worked but that was answered promptly and clearly.

Since then we have been in the tub several times every week. It's a great way to relax after a stressful day or a long walk. And our friends love it too - they always want to

More

Top ∧